Support Plans

We offer one-time and ongoing support for individuals that are self-hosting. For larger customers, we offer enterprise support.

One-time Support

Installation on your Linux server

$200

One-time installation within 24 hours
SSL certificate setup
Your custom configuration
Includes 1 hour of consulting to help make WriteFreely fit your needs
Requirement: root access or working closely with your admins

Ongoing Support

Basic Technical Support

$250 / month $2,500 / year

Get help configuring, integrating, and upgrading WriteFreely during business hours.

Email support 5 days / week
Response within 1 business day
Access to lead WriteFreely developer
Includes 1 hour of consulting to make sure WriteFreely fits your needs

Critical Technical Support

$450 / month $4,500 / year

Get help configuring, integrating, and upgrading WriteFreely any day of the week.

Email support 7 days / week
Response within 24 hours
Phone support
Support outside of business hours
Access to lead WriteFreely developer
Includes 1 hour of consulting to make sure WriteFreely fits your needs

Enterprise Support

starting at $2,000 / month

Our enterprise tier comes with on-premise support, team education, priority bug fixes, phone support, and annual invoicing (payable via wire transfer).