Support Plans

We offer one-time and ongoing support for individuals that are self-hosting. For larger customers, we offer enterprise support.

Ongoing Support

Technical Support

$150 / month $1,500 / year
  • Priority email support 7 days / week
  • Response within 24 hours
  • Get help installing, configuring, and upgrading your instance
  • Fixes for any issues that occur in your environment
  • Includes 1 hour of consulting to make WriteFreely fit your needs

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Enterprise Support

starting at $1,000 / month

Our enterprise tier comes with on-premise support, team education, priority bug fixes, phone support, and annual invoicing (payable via wire transfer).

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One-time Support

Installation on your Linux server

  • One-time installation
  • SSL certificate setup
  • Your custom configuration
  • MySQL as the backend
  • Requirement: root access or working closely with your admins