We and the community offer support through various channels.
You can get community support on our forum. Asking questions there in the open helps everyone save time by answering your questions once, in a place where anyone else can read them.
The Write.as team is present on the forum to answer basic questions involving the official install methods we support, project direction, etc. But we can't help with specialized installs or elementary system administration for free. To get fast, in-depth help for your particular install, you can purchase support.
Please report issues with the software on the GitHub repository. We're very responsive there and work to keep open issues to a minimum, so please use it only for bug reports, and help us by following our guidelines.
We offer one-time and ongoing support for individuals and businesses that are self-hosting.